Boston Part 2: Health Care’s Holy Grail
Energized from the previous night’s meeting with the HCA folks, I took a cab to the John F. Kennedy Library to a conference put on by Blue Cross Blue Shield of Massachusetts (BCBSMA). The conference was titled “In Pursuit of Health Care’s Holy Grail: The Quality Movement That is Transforming Health Care”.
The conference room was beautiful with a wall of windows as the backdrop of the stage, overlooking pretty Dorchester Bay. The audience consisted of doctors, nurses, health care leaders and public policy people all from the state of Massachusetts. These people had come together to celebrate the movement and to more importantly be inspired to continue on in the improvement of health care delivery at their hospitals. The centerpiece of the event was Charlie Kenney’s new book The Best Practice: How the New Quality Movement is Transforming Medicine.
The morning began with a welcome by Cleve Killingsworth, the Chairman and CEO of BCBSMA. It was apparent to me as I listened to him that he and his organization were committed to patient safety. It seemed that BCBSMA was going beyond the call of duty. BCBSMA isn’t sitting in the back of the room, merely observing the quality movement, but its leaders are committed to leading the way and I am grateful for that.
After Cleve’s opening remarks, I shared Josie’s story and my thoughts on Charlie’s great book. I recommend this book to anybody interested in learning more about the history of the patient safety movement that is truly changing health care for the better. I hope that the book can raise awareness on the reality of medical errors and inspire people to continue their work to improve patient safety or even to take up the cause.